FAQs

To ensure a secure and seamless payment experience, we use Shopify Payments powered by Shopify. Your transactions are safe, providing you with peace of mind.

To apply a promo code, simply enter it in the "Discount Code" section during the checkout process. Make sure it's entered correctly before completing your purchase, as applying it after checkout may not be possible.

Absolutely! Once your order has been shipped, you will receive tracking information via email. This will allow you to follow your package until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Please contact us at Support@Ravli.shop. Remember to include your email address and order number for quicker assistance.

For modifications or cancellations of your order, please reach out to Customer Service at Support@Ravli.shop. We will do our best to accommodate your request. Bear in mind that cancellations may not be possible once an item has been shipped. For further details, please refer to our Refund and Return Policy.

If you face delays or problems with your order delivery, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can help facilitate a carrier claim to help locate your package, usually within a week.

After your return is approved, monitor the return tracking number. Once the item is received at our warehouse, we'll process your refund promptly within 2-3 business days.

For products that require assembly, instructions are included within the product packaging. If you require further assistance, feel free to contact our customer service at Support@Ravli.shop, and we can provide you with online instructions for your item.